Measuring your success
A common set of metrics that are measured within an Accountancy Practice might include: – Turnover, Gross Recurring Fee Income, Profits, Average Fee Per Client … Do these resonate with you? Do they move and inspire you? Some of these don’t reflect success and some are consequences of doing the right things. What’s the right thing for you? Drive […]
Selling vs Listening
Observation 1: Most Accountants hate selling Observation 2: Most Accountants are great listeners Let’s face it, few of us enjoy ‘selling’ in the conventional sense of the word, it feels uncomfortable, you sense that the guard goes up when you begin discussing products and services that are over and above what your prospective client – […]
Cancer Research
In May we have given to Cancer Research. The donation we have made is to sponsor our very own Kerry Riley, who is running the Race for Life in Clumber Park, Sheffield on the 30th June. If you would also like to donate, here is the link: https://fundraise.cancerresearchuk.org/page/kerrys-race-for-life-3476“Fun with a serious intent”
Today I heard a wonderful example of combining great customer service with “fun with a serious intent” Val at Beyond the Numbers was telling me how her team had realised that many of their conversations with clients include jargon that we expect clients to understand. Phrases like “we’ll journal that in your accounts” or “we […]
How AVN helped Goddards Accountants grow by 30% in one year
In a nutshell Goddards Accountants is based in West Molesey, Surrey and is an independent firm made up of highly experienced finance professionals. Manager, Derek Williamson, is passionate about the future of his firm and the accounting industry, that’s why he has built a team of young and enthusiastic qualified and part-qualified accountants. The team […]
Sense
In April we have donated to Sense. Sense helps everyone living with complex disabilities and who is deafblind. Sense is there to help people communicate and experience the world. They believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. One of our Members, [...]Stroke Association
In April we have donated to the Stroke Association. It works to prevent stroke, and to support everyone touched by stroke, fund research, and campaign for the rights of stroke survivors of all ages. One of our Members, Michael Hemme from MDH is running the London Marathon on the 28th April 2019 for this great [...]I get goose bumps when I think about the rush I got from the AVN Masterclass
Michael Hemme is the owner of MDH in Croydon and it’s fair to say that since attending the AVN Masterclass, his practice has transformed from what it once was. But unlike many AVN clients, there was no cliff edge – Michael wasn’t on the verge of a breakdown, finances weren’t running out and nor were […]
Technology won’t ruin your Practice, your decisions will.
There are many Accountants offering services to their clients and prospects. Some would be best described as Traditional and some Forward Thinking. Here’s a great method used by many AVN Members of illustrating the difference and where they sit. This fairly outdated Nokia makes phone calls and texts which is a fundamental aspect of what […]
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