“Fun with a serious intent”
Today I heard a wonderful example of combining great customer service with “fun with a serious intent” Val at Beyond the Numbers was telling me how her team had realised that many of their conversations with clients include jargon that we expect clients to understand. Phrases like “we’ll journal that in your accounts” or “we […]
How AVN helped Goddards Accountants grow by 30% in one year
In a nutshell Goddards Accountants is based in West Molesey, Surrey and is an independent firm made up of highly experienced finance professionals. Manager, Derek Williamson, is passionate about the future of his firm and the accounting industry, that’s why he has built a team of young and enthusiastic qualified and part-qualified accountants. The team […]
Sense
In April we have donated to Sense. Sense helps everyone living with complex disabilities and who is deafblind. Sense is there to help people communicate and experience the world. They believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. One of our Members, [...]Stroke Association
In April we have donated to the Stroke Association. It works to prevent stroke, and to support everyone touched by stroke, fund research, and campaign for the rights of stroke survivors of all ages. One of our Members, Michael Hemme from MDH is running the London Marathon on the 28th April 2019 for this great [...]I get goose bumps when I think about the rush I got from the AVN Masterclass
Michael Hemme is the owner of MDH in Croydon and it’s fair to say that since attending the AVN Masterclass, his practice has transformed from what it once was. But unlike many AVN clients, there was no cliff edge – Michael wasn’t on the verge of a breakdown, finances weren’t running out and nor were […]
Technology won’t ruin your Practice, your decisions will.
There are many Accountants offering services to their clients and prospects. Some would be best described as Traditional and some Forward Thinking. Here’s a great method used by many AVN Members of illustrating the difference and where they sit. This fairly outdated Nokia makes phone calls and texts which is a fundamental aspect of what […]
A proactive Accountant you say? But are you really?
Recently I was presenting to a room full of partners and directors of Accountancy Practices, most of whom referred to themselves on their websites as ProActive Accountants. I posted the question to them, what exactly do they mean by ProActive? I was met by stunned silence. Eventually, a few suggestions were made but no-one was […]
DEC Cyclone Idai Appeal
In March we donated to the DEC Cyclone Idai Appeal to help support those in Mozambique, Malawi and Zimbabwe. The cyclone that hit left behind a trail of destruction, hundreds of people have been killed and 2.5 million need our help! Our donation will help to build toilets and washing facilities for families who lost their [...]From calamity to clarity – How Beyond the Numbers got back on track
In a nutshell Based in Edinburgh, Beyond the Numbers is an accountancy and business consultancy Practice. Made up of a small but longstanding team of five, including owner Val Wishart, the company helps small businesses with their financial performance. The close knit team place a great deal of importance on building strong client relationships and […]
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