Blend Accountants – 2 Partner Firm, Morecombe
I just wanted to say how much I appreciated doing the webinar with you, the brilliant video you sent me almost immediately after we’d finished, and the gift you sent me the very next day. To be honest, that all pretty much made my week and left me feeling truly valued (the contents of the hamper were pretty much demolished by myself, my team and some of our best clients within a couple of days). I have some before pictures which I will put on the Facebook group at some point.
I owe a lot to you and the team at AVN for giving a massive boost to both myself and the business. Once our latest two quotes for £5k a piece convert (which both have confirmed they will), our GRF will now be up by over 30% since we joined AVN (and our profits up by much more), However, more than that, it’s shocking that when I see clients I’m picking up far more that they want to be looked after and are willing to pay appropriately for that privilege. For example, just today I met with a client who we were originally charging roughly £1,000 pa for a set of accounts, a VAT return and a personal tax return. As his main stress point was MTD coming and him and his wife spending more time bickering at weekends we already knew that he was likely to want us to take over his bookkeeping. What I didn’t realise that he would stick on the 4 star service after anchoring on the 5 star service. This ended up with his fees increasing to just over £5,000 pa which is insane.
I will be at the Masterclass with (at least) the two new team members.
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